Vision Investment Group

( V.I.G)

General Policies

VIG Computers will not be responsible for damage caused during shipping. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted and there is damage to the product(s) the customer will be responsible for filing a claim with FedEx and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. VIG Computers will provide as much assistance as possible.

 Shipping Times

Once an order is placed VIG Computers will take 1 to 2 business days to process the order and have it shipped out. Shipping time for the product(s) that are shipped vary based upon the level of shipping that was chosen at time of purchase. FedEx Ground shipping has an estimated shipping time of 1 to 2 business days in Ontario, 3 to 6 business days outside of Ontario. FedEx Express shipping has an estimated shipping time of 1 business day anywhere in Canada.

Order Tracking

Once your order is shipped someone in our shipping department will send you a tracking number by email to the email address listed on your account file. Please make sure your email address is correct.